Statutory Compliance

Grievance Redressal Mechanism

In accordance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, the designated officer contact details are published below.

Grievance & Compliance Officer

Navraangi Handcrafted Luxury

Active Statutory Desk

Official Email

navraangisupport@gmail.com

Subject: "Grievance Escalation - Order ID"

Direct Helpline

+91 95376 57966

Mon–Fri, 10:00 AM – 6:00 PM IST

Registered Location

Surat, Gujarat, 395010, India

Statutory Timelines

Acknowledgment: within 48 hours
Redressal: within 30 days

3-Tier Escalation Matrix

Level 1: Customer Care DeskTurnaround: 12 – 24 Hours

For initial order updates, sizing guidance, or defect claims, contact our concierge via WhatsApp/Phone (+91 95376 57966) or email (navraangisupport@gmail.com).

Level 2: Grievance OfficerTurnaround: Acknowledgement 48h / Redressal 7–10 days

If your claim remains unresolved after Level 1, escalate directly to our Grievance Desk at navraangisupport@gmail.com quoting your original Order ID and issue details.

Level 3: National Consumer HelplineStatutory Authority

Consumers may also file grievances directly with the National Consumer Helpline (NCH) at consumerhelpline.gov.in or by calling toll-free 1915.

Law Enforcement & Legal Notices

Law enforcement agencies, cybercrime investigation units, and regulatory authorities may serve official communications directly to navraangisupport@gmail.com.